About the chatbot
What is an AI website chatbot?
It’s a chat assistant on your website that understands questions in natural language and answers using your business information. Unlike older rule-based bots with fixed buttons, it can handle questions phrased in many different ways.
Which AI does it use?
Managed and Pro chatbots use Anthropic’s Claude models by default, chosen for accurate, careful answers. On Starter you can connect your own Anthropic or OpenAI API key.
How is this different from ChatGPT?
ChatGPT answers from general knowledge. Your chatbot answers from your website and documents, follows your rules, captures leads and lives on your site.
Can it make mistakes?
Any AI can occasionally be wrong. We reduce that risk by grounding answers in your content, instructing it to say when it’s unsure, testing before launch, and reviewing conversations after launch. It’s clearly labeled as an AI assistant.
Does it learn from conversations automatically?
It doesn’t retrain itself on visitor messages. We review conversations and improve its knowledge deliberately, so it never “learns” something wrong from a visitor.
Setup & installation
How long does setup take?
About 24 hours for most small business websites, including a preview for you to approve.
Do I need technical skills?
No. You send us your URL; we handle training, design and testing. Installation is one line of code, and we install it for free if you prefer.
Which platforms are supported?
Any website that allows custom code: WordPress, Shopify, WooCommerce, Wix, Squarespace, Webflow, Framer, BigCommerce, HubSpot, Ghost, GoDaddy and custom sites.
Can I have it on more than one website?
Starter and Managed cover one website. Pro covers up to three websites or brands.
Pricing & billing
How much does it cost?
Starter: $149 one-time, bring your own AI key. Managed: $29/month + $49 setup, AI usage included up to 1,000 conversations. Pro: $99/month, up to 5,000 conversations.
What happens if I exceed my conversation limit?
Your chatbot keeps working. If you consistently exceed it, we’ll suggest moving to the next plan. No surprise charges.
Can I cancel?
Yes, monthly plans are month-to-month and can be cancelled anytime.
Leads, privacy & security
Where do leads go?
To your email on every plan, plus Slack, Google Sheets, HubSpot, Zapier or webhooks depending on your plan.
Do AI providers train on my conversations?
The commercial AI APIs we use don’t use API data to train their models by default. See our privacy & security page for details.
Is it GDPR and CCPA friendly?
The chatbot collects only what visitors choose to share, discloses that it’s AI, and links to your privacy policy. We can sign a data processing agreement and help you update your privacy policy.
Can it handle sensitive data like health or payment information?
It’s designed not to. It never asks for payment details, and for healthcare, legal and finance clients it avoids collecting sensitive information and directs those topics to your team.
